PRODUCTS AND CARE

Please wash your Arbour at 30 degrees. We recommend you leave your garment to hang dry. If necessary, cool iron on reverse. All care instructions will be included on the garment. 

You can also check out our blog post on how to care for garments in a more sustainable way.

All of our tees are made in Istanbul, Turkey where the manufacturing process is second to non and workers are paid fairly.

Our garments are made from 96% certified organic cotton along with 4% elastane for a superior fit. We are always looking at the latest technological advancements to ensure every stitch is as sustainable as possible.

Sustainability is at the core of what we do. We follow ethical practices in all details from sourcing, production, ready fabric to trims, threads, and luxury bio degradable packaging.

ACCOUNT

No, it’s not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be the first to be notified of new upcoming products.

Absolutely not. We never have access to this information. That information is secure and is dealt with by the company Stripe. Your data is completely safe.

ORDERS AND DELIVERY

We aim to dispatch your order within 1 business day from date of purchase. On the same day if ordered before 1pm.

Absolutley. Once your order is shipped you will receive an email with an online tracking number. You can also opt for updates via text.

Yes, we accept orders from all over the world. The delivery costs vary depending on the destination. You can find a detailed breakdown of costs under our shipping and returns sections. 

It depends on where you are located. It usually takes 1 to 2 business days in the UK and 2 to 3 for Europe. For the US and ROW please allow 3 to 5 business days. If for any reason you have not received your order, feel free to get in touch using our contact page.

(Covid-19 Update) We are taking strict hygiene measures and there is no change to dispatch time. But, please expect a couple days delay with our courier partners.

RETURNS AND EXCHANGES

We love our clothes, but we don’t want anybody to keep an Arbour garment if they aren’t 100% happy with it. If you would like to return an item, go to our book a return page and we’ll talk you through the process.

You can return your items within 14 days of receiving your order. Please make sure that the items are not worn, washed or damaged.

(Covid-19 Update) You now have 21 days to return your order.

PAYMENT

We accept Visa and MasterCard. Alternatively, you can finalise your order with Debit, Maestro, Google Pay, Apple Pay, Shop Pay, Paypal or Klarna.

The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the Stripe company.

QUESTIONS

If you have any further questions you can get in touch with us through our contact page. We will be happy to assist you.