Shipping and Returns

DELIVERY SUMMARY 

Location 
Cost Free for Estimated Delivery Time
UK £2.99 Free for orders over £60 1-2 working days
IRLAND £9.99 Free for orders over £120 1-3 working days 

EURO ZONE ONE

€11.99 Free for orders over €150

1-2 working days

3-5 working days for some countries

EURO ZONE TWO

€19.99
Free for orders over 250

1-2 working days

3-5 working days for some countries 

US $21.99 Free for orders over $250 3-5 working days 
AUS £18.99 Free for orders over £200

4-5 working days

 

(Covid-19 Update) We are taking strict hygiene measures and there is no change to dispatch time. But, please expect a couple days delay with our courier partners. You now have 21 days to return your order.

For any urgent queries, please contact our customer services team who are always on hand to help during the office hours of 9am-5pm GMT, Monday-Friday (excluding UK Bank Holidays). Please email us on support@arbouralexander.com

Please note: Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

RETURNS AND EXCHANGES SUMMARY

We love our clothes, but we don’t want anyone to keep an Arbour garment if they don’t want it. So if for any reason you want to return/exchange something, you can do so within 14 days of delivery. Here’s what you need to do:

1. First submit a return though our quick and easy book a return page, telling us your email address and order number.
2. Select the items you wish to return/exchange and generate your pre-paid returns label.
3.Prepare your item for return, making sure all tags and packaging are included - we may not be able to accept your return without these.
4. Our team will then check the item over and either accept it for return, or contact you if there is a problem. This takes around 4-7 business days. Once your return is accepted, your refund will be issued and you’ll get an email to let you know. Please note that if your item is not accepted for return, it will be sent back to you at your own cost.

DELIVERY TO UK

Delivery for orders over £60 is free. Delivery for orders under £60 is £2.99.

Delivery time estimate: 1-2 working days UK mainland (DPD, UPS, Hermes or Royal Mail). Outside the UK mainland, orders are shipped via DPD and can take 1-3 working days.

All orders for delivery to mainland UK are shipped via an express 2 working day delivery service but can sometimes arrive earlier than expected. Please ensure you provide a correct mobile number and email address as your courier will update you on a delivery window by text and email.

Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

DELIVERY TO IRELAND 

Delivery for orders over £120 is free. Delivery for orders under £120 is £9.99.

Delivery time estimate: 1-3 working days (DPD or Royal Mail). 

Due to courier restrictions we cannot deliver to PO Box addresses or APO addresses.

DELIVERY TO THE EUROZONE

We want to make our garments as widely available as possible. Therefore, delivery across Europe falls under two categories, zone one and two. As we grow and negotiate lower shipping rates, these savings will be passed directly to you. 

ZONE ONE

Delivery for orders over €150 is free. Delivery for orders under €150 is €11.99.

Zone one covers the following European countries: Belgium, Germany, France, Luxembourg, Netherlands, Austria, Denmark, Italy, Portugal, Spain and Sweden.

Delivery time estimate: 1-2 working days (UPS) for Belgium, Germany, France, Luxembourg and Netherlands. 

Delivery time estimate: 3-5 working days (Hermes) for Austria, Denmark, Italy, Portugal, Spain and Sweden.

Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

ZONE TWO

Delivery for orders over €250 is free. Delivery for orders under €250 is €19.99.

Zone two covers the following European countries: Bulgaria, Croatia, Czech Republic, Greece, Latvia, Lithuania, Romania, Estonia, Finland, Hungary, Poland, Slovakia and Slovenia.

Delivery time estimate: 1-2 working days (UPS & DPD) for Bulgaria, Croatia, Czech Republic, Greece, Latvia, Lithuania and Romania.

Delivery time estimate: 3-5 working days (DPD & Hermes) for Estonia, Finland, Hungary, Poland, Slovakia and Slovenia. 

Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

DELIVERY TO USA

Delivery for orders over $250 is free. Delivery for orders under $250 is $21.99.

Delivery time estimate: 3-5 working days (subject to customs clearance). 

We prepay all custom taxes and duties for all deliveries to the US. All you pay is the price you see at checkout, and product is less likely to be held at customs. However, random spot checks do occur on occasion. We use DHL for all US orders, on a fully tracked service, and work closely with them to ensure your order is received promptly.

Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

DELIVERY TO AUSTRALIA 

Delivery for orders over £200 is free. Delivery for orders under £200 is £18.99.

Delivery time estimate: 4-5 working days (DHL). 

Your order will be sent from the UK, and if import duties apply, you will need to pay these upon receipt. The price you are charged by ArbourAlexander excludes tax.

Due to courier restrictions, we are afraid we cannot deliver to PO Boxes.

DESPATCH TIMING OF ORDERS

We aim to despatch all orders within 1 working day of being placed, and on the same day for orders placed by 1pm GMT Monday to Friday. Please note that during busy periods, this is sometimes not possible and we regret we cannot make any amendments to purchases once ordered.

USING A DIFFERENT DELIVERY ADDRESS

If you don’t think you’ll be at home to receive your parcel, please give us an alternative address if it suits you better – for example, your work address.

IF YOU AREN’T IN WHEN THE DELIVERY ARRIVES

Our delivery partners will leave a notice card with contact details explaining any next steps in order for you to receive your order.

IF THERE ARE DELAYS

We do everything we can to make sure deliveries take place when we say they will. Sometimes, though, things beyond our control delay delivery.

DELIVERY COSTS IF YOUR ORDER COMES IN TWO DELIVERIES

Even if your order arrives in two packages you will only pay one delivery cost for your order, regardless of how many parcels we send out to you.

REPLACEMENT FOR NON-DELIVERED GOODS TO THE US AND AUSTRALIA

In the event that an order delivered to US or Australia does not arrive within the approximate delivery period stated, we will do our best to assist in tracking your order but this can be difficult with postal deliveries. Where there has been no delivery beyond 21 working days, we will process a replacement order.

CONTACTING US ABOUT YOUR ORDER DELIVERY

If you have any specific queries regarding delivery, please contact us at support@arbouralexander.com and we will do everything we can to help. Please note our office hours are 9am to 5pm GMT, Monday to Friday.